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06-05-2024, 05:45 AM
Hi KKLoco,
I’ve never seen what you are experiencing happen before and, as far as I know, no other members have reported this same exact problem.
Firstly, your ATS password shouldn’t expire or cancel of its own accord, apart from the wipe out that affected everyone last year.
What does happen is that a particular cookie ATS plants in your browser’s cache does expire, and did so again just recently… yesterday for me. In those cases, I find myself logged off, but it’s simply a case of logging back in from whichever of my multiple Android devices, Windows PC, etc., I’m using at the time.
I’m more inclined to think the problem is with your two devices and, in particular, the synchronization between the iCloud Keychain feature… if you use it.
Question: do you manually type in your ATS password or do you rely on the iCloud Keychain or your browser’s credentials auto-completion feature?
Perhaps, if the Keychain is not synchronized then when you try to log in with a different device (after resetting the password on the other one), the old password is being applied, thus giving you a failed login. To fix that, there are many resources online that explain how to setup the synchronization… I don’t believe it’s Apple’s default setting when using multiple devices.
I assume you are using Safari on both the phone and tablet. Do you feel like trying something different to see if the situation improves? Perhaps Chrome or Firefox, maybe Edge, too.
Finally, the SMTP error is more a glitch with ATS and could be the result of neglected database maintenance. However, I do remember that certain email providers were problematic with ATS's password rest and mailto function. I can't remember which ones. I believe Gmail was the least problematic.
Unfortunately, I can’t experiment and try to recreate the same problem as I don’t have either of your make/model devices, so I'm fumbling in the dark.
Good luck
I’ve never seen what you are experiencing happen before and, as far as I know, no other members have reported this same exact problem.
Firstly, your ATS password shouldn’t expire or cancel of its own accord, apart from the wipe out that affected everyone last year.
What does happen is that a particular cookie ATS plants in your browser’s cache does expire, and did so again just recently… yesterday for me. In those cases, I find myself logged off, but it’s simply a case of logging back in from whichever of my multiple Android devices, Windows PC, etc., I’m using at the time.
I’m more inclined to think the problem is with your two devices and, in particular, the synchronization between the iCloud Keychain feature… if you use it.
Question: do you manually type in your ATS password or do you rely on the iCloud Keychain or your browser’s credentials auto-completion feature?
Perhaps, if the Keychain is not synchronized then when you try to log in with a different device (after resetting the password on the other one), the old password is being applied, thus giving you a failed login. To fix that, there are many resources online that explain how to setup the synchronization… I don’t believe it’s Apple’s default setting when using multiple devices.
I assume you are using Safari on both the phone and tablet. Do you feel like trying something different to see if the situation improves? Perhaps Chrome or Firefox, maybe Edge, too.
Finally, the SMTP error is more a glitch with ATS and could be the result of neglected database maintenance. However, I do remember that certain email providers were problematic with ATS's password rest and mailto function. I can't remember which ones. I believe Gmail was the least problematic.
Unfortunately, I can’t experiment and try to recreate the same problem as I don’t have either of your make/model devices, so I'm fumbling in the dark.
Good luck
