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+--- Thread: Class action suit filed against Intel over 13/14th gen CPU failures (/Thread-Class-action-suit-filed-against-Intel-over-13-14th-gen-CPU-failures)
Class action suit filed against Intel over 13/14th gen CPU failures - Maxmars - 11-08-2024
Reportedly some consumers of faulty 13th- and 14th-generation CPUs are gathering to challenge Intel over the problems that surfaced after they marketed their CPUs.
From ArsTechnica: Man sick of crashes sues Intel for allegedly hiding CPU defects
One frustrated customer wants to force Intel to pay untold millions in damages, claiming the company deceptively marketed faulty 13th- and 14th-generation CPUs as "enabling amazing experiences to happen on the PC," when instead products were prone to crashes and blue screens.
In a proposed class action, a New York man, Mark Vanvalkenburgh, said that he regretted falling for Intel's marketing of its 13th-gen CPU as "the world’s fastest desktop processor" capable of delivering "the best gaming, streaming and recording experience" available today.
He and possibly millions of others "reasonably" believed both the 13th- and 14th-gen CPUs would "perform as advertised"—only to discover they'd purchased a reliably "unstable" product triggering "random screen blackouts and random computer restarts" that PC Mag warned perhaps caused "permanent" CPU damage...
Kind of reminds me of "It's safe and effective" and discovering that a better description would have been "sudden and unexpected." Must be a 'corporate' marketing strategy.
"Intel had a duty to disclose the defect because the defect is material and Intel possessed exclusive knowledge of it," his complaint said, citing pre- and post-release testing that Intel conducts that likely also flagged the issues. "Only Intel had access to those test results. Intel also monitors return rates, and reports of defects. Intel has exclusive knowledge of that information," and allegedly failed to share it with customers.
Reportedly, not all of those CPUs were defective... but it lacks specifics in detail so I'm not sure this is safe to ignore...
RE: Class action suit filed against Intel over 13/14th gen CPU failures - UltraBudgie - 11-08-2024
(11-08-2024, 11:32 AM)Maxmars Wrote: Reportedly, not all of those CPUs were defective... but it lacks specifics in detail so I'm not sure this is safe to ignore...
You'll know it if you see it. Intel has released a microcode patch, it is unclear if it actually works. It would benefit them greatly if this is perceived as something fixable, and not, for example, a manufacturing defect that causes gradual oxidation in the CPU when run at higher voltages.
Intel's competitor AMD has no interest in this issue not being loudly discussed:
Quote:AMD's desktop PC market share skyrockets amid Intel's Raptor Lake CPU crashing scandal — AMD makes biggest leap in recent history
AMD has gained a substantial 5.7 percentage points of share of the desktop x86 CPU market in the third quarter compared to Q2, the largest quarterly share gain since we began tracking the market share reports in 2016. It also represents an incredible ten percentage point improvement over the prior year. AMD also raked in a strong increase in revenue share, jumping 8.5 percentage points over the prior quarter, indicating that it is selling a strong mix of higher-end CPU models.
